Yahoo! Shopping Award Winner! Thank you for visiting "A Gourmet Cajun Store". We've listed our contact information, guarantee and shipping policies below for your convenience. If you have any questions about our products and services, please don't hesitate to contact us. Gordon Totty A Gourmet Cajun Store 18592 Perkins Road Prairieville LA 70769 Toll-Free Phone: 866-813-6816 info@cajun-store.com Secure Shopping: Shopping at Cajun-Store.com is absolutely safe. You never have to worry about credit card safety when shopping at our site. We guarantee each purchase is protected and safe. If fraudulent charges are ever made, you will not have to pay for them. See our guarantee details below. How We Make Your Shopping Safe: We use the latest encryption technology to keep your personal information safe. And our site is hosted by one of the world's most experienced hosting providers. Your transactions are securely handled by Verisign with state-of-the-art built-in security and performance to ensure an enjoyable and safe shopping experience. Be Sure To Look For The Lock: When you reach our Checkout pages, look for the small lock icon on the lower toolbar of your browser window. This lock icon appears when you start the Checkout process, and assures you of a secure shopping environment. Guarantee Details: In general, under Federal law, you will not be liable for more that $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for any reason, you are held responsible for this amount, Cajun-Store.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made at Cajun-Store.com using our secure server. Still Prefer to Order by E-mail, Fax or Phone?: We gladly accept orders by e-mail, Fax or phone. Just click the links on any of our web pages to contact us. Our e-mail address is info@cajun-store.com Our Fax number is 225-313-6303 . And our toll-free phone number is 866-813-6816. For your convenience, we've also created a Fax Order Form which you can access from our "Customer Support" links on the left sidebar on many of our pages. Just print the form, fill out your order and Fax to us. Substitution Policy: To ensure timely delivery of your gift choice, substitutions are occasionally necessary. When this occurs, we make every effort to substitute with very similar items. And we will only substitute with items of equal or greater value. Methods of Payment: We accept online payments by Visa, Master Card and American Express. We also accept payment by Money Order and personal check on orders received by phone, Fax and email. Orders paid by check are shipped as soon as the check clears the issuing bank. Order Confirmation: For online orders, our software is programmed to send you an e-mail confirmation the moment that you enter your order. Phone and Fax orders are entered manually, and an e-mail confirmation will be sent to you when your order is entered. Confirmations are sent only to the "Bill To" e-mail address. If you're sending a gift, rest assured that the recipient will not receive the confirmation, or any other information with prices. Shipping Policy: We ship our non-perishables by UPS, and our perishables are shipped by either FedEx or UPS. We don't charge any handling or packaging fees. For non-perishables, the amount you pay is the basic UPS shipping charge as displayed at http://www.ups.com. For perishables, the product cost typically includes Next Day Air shipping charges. We may use alternate carriers where there are benefits in delivery efficiency and speed. There's never an additional charge when we use alternate carriers. We do our very best to ship orders within 24 hrs of receipt (unless, of course, you've requested a later delivery date). And remember that UPS and FedEx require an actual street address, as they cannot deliver to Post Office boxes. Your shipping is guaranteed under our carriers' policies. However, we are not liable for packages that arrive late due to shipping problems arising from "Acts of God" such as storms, floods, earthquakes, hurricanes etc, since UPS and FedEx do not guarantee shipments under these circumstances. Due to the nature of these products, perishable items such as Turduckens, Fried Turkeys, Gumbos etc. cannot be returned. We are not responsible or liable for deliveries where the customer is not available to receive the order. All perishable food orders are final. For more information on our carriers' shipping policies, visit www.ups.com and www.fedex.com Requested Shipping Dates: We make every effort to meet requested shipping dates. However, due to variables beyond our control, we are occasionally unable to meet a requested date. To avoid disappointment, we suggest ordering early and selecting an early shipping date so that items arrive well in advance of your planned event. International & APO/FPO Addresses: We currently ship throughout the United States including Alaska and Hawaii. At this time, however, we do not ship to destinations outside the U.S. including APO/FPO addresses. We will, of course, be happy to ship to your order to a U.S. address for forwarding to an overseas destination. Return & Refund Policy: If you are not completely satisfied with your purchase, just return it in it's original condition within seven days of receipt of your order and we'll gladly refund your purchase price. Please call us toll-free at 1-866-813-6816, or email us at info@cajun-store.com, to let us know the issue and to get further instructions before you return the package. Boxed items must be returned in their original undamaged shipping box. Shipping costs and insurance are non-refundable. If you receive a shipment which is damaged upon receipt, please contact us. Our shipments are insured, and we'll file a claim for you with the carrier that delivered the shipment. Please retain the package and contents, as the carrier may wish to inspect it. We are not liable for packages that arrive late due to shipping problems arising from "Acts of God" such as storms, floods, earthquakes, hurricanes etc (see Shipping Policy) Privacy Policy: At Cajun-Store.com, we take your privacy concerns seriously. Cajun-Store.com does not, and never will, engage in the practice of sharing e-mail addresses or other private customer information with outside parties. Personalized Greetings for Gifts: For all Gift Baskets and Boxes, we include an option on our website to add your own personalized greeting. And if you'd like a card and greeting added to any other items that you order, just drop us an email and we'll be happy to comply. We Have No Minimum Order Requirement: Just order whatever items you wish. Shipping rates, however, are generally more favorable with larger orders. What Do You Think?: We want you to have an enjoyable shopping experience, and we welcome your comments, questions and suggestions to improve our service to you. To e-mail us, just click Here.